Privacy Policy

1. Introduction

WA Top Painting & Decorating Pty Ltd (“WA Top Painters”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at watoppainters.com.au or submitting a quote request, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

• Contact information: name, phone number, email address, suburb
• Project information: type of painting, property type, project size, preferred timeline
• Communication records: emails, calls and messages between you and WA Top Painters
• Website usage data: pages visited, time on site, browser type, IP address (via Google Analytics)
• Marketing interaction data: ad clicks, campaign responses (via Meta Pixel where consent is given)

We only collect information that is reasonably necessary for our business purposes.

3. How We Use Your Information

We use your personal information to:

• Respond to and process quote requests
• Provide painting services you have engaged us for
• Communicate with you about your project
• Send you follow-up communications about our services (you can opt out at any time)
• Improve our website and services through analytics
• Serve relevant advertising (only with your consent)
• Comply with legal obligations

4. Google Analytics

Our website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics collects anonymised data about how visitors use our website, including pages visited, time spent, and general location (country/city level). This data is processed by Google in accordance with their Privacy Policy.

Google Analytics is only activated with your consent via our cookie banner. You can opt out at any time by adjusting your consent preferences or by installing the Google Analytics Opt-out Browser Add-on.

5. Meta (Facebook) Pixel

With your consent, our website uses the Meta Pixel to track conversions from Facebook and Instagram advertising and to build custom audiences for targeted advertising. This is only activated after you provide explicit consent via our cookie banner. You can manage your Facebook ad preferences at facebook.com/ads/preferences.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose your information to:

• Our team members for the purpose of fulfilling your quote or service request
• IT and software service providers (CRM systems, email platforms) necessary to operate our business, under appropriate data processing agreements
• Law enforcement or government agencies where required by law

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption and our systems are protected by industry-standard security measures.

No data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to us.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. Quote request data is typically retained for 2 years. Client project records are retained for 10 years to support our workmanship guarantee.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.